I Gütersloh, så har både Bertelsmann og Lufthansa tilhold. Og jeg har blitt tulla med av Lufthansa, i 2005 og i fjor, og av Bertelsmann i 2005 og 2006

Lufthansa-staff must have a lot to do. They first wrote to me at erikribsskog@gmail.com, and not eribsskog@gmail.com, I discovered now. Probably busy.

Ante Valente <erik.ribsskog@googlemail.com>

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Your email dated 9 August 2008 / Feedback number 20627974

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Feedback.Germany@dlh.de <Feedback.Germany@dlh.de>	19 August 2008 10:01
To: erikribsskog@gmail.com
Dear Mr Ribsskog   Thank you for your email dated 9 August 2008.   We were very sorry to learn about the occurring problems regarding your immigration into the United States on 25 February 2005 and can well understand how upsetting this situation must have been for you.   To our regret, we were unable to research this matter owing to the travel date years ago. We however would like to inform you that usually, necessary immigration forms are in fact handed out on board to Lufthansa passengers travelling to the United States and we are unable to advise why this was obviously not done in your case.   As it is nonetheless unclear if this lapse from our side was in effect the reason for the denial of your entry into the country, we suppose that there might as well have been another cause on hand.   In this context, we wish to enlighten that in general, it is our passengers’ own responsibility to provide all relevant travel documents throughout the entire travel in accordance with article 13 of the General Terms and Conditions of Carriage. Otherwise, penalties apply upon arrival for the operating carrier as well as the travelling guest. Thus, any document checks by Lufthansa employees will not release the customer from his self-reliance in order to prevent any penalty in his personal interest and the interest of the respective airline. Your understanding of our position in this matter would be highly appreciated.     Dear Mr Ribsskog, although we are unable to assist your further in this matter, we hope that you will continue to place your trust in Lufthansa and consider our airline for your future travel plans.   Yours sincerely Petra Zimdars   Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft/Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Köln Registereintragung/Registration: Amtsgericht Köln HR B 2168 Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber Vorstand/Executive Board: Wolfgang Mayrhuber (Vorsitzender/Chairman) Stephan Gemkow Stefan Lauer

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Erik Ribsskog <eribsskog@gmail.com>

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Your emails dated 08 ans 27 August 2008 / Feedback number 20627974

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Feedback.Germany@dlh.de <Feedback.Germany@dlh.de>	Wed, Aug 27, 2008 at 6:26 AM
To: eribsskog@gmail.com
Dear Mr Ribsskog   Thank you for your email dated 26 August 2008.   To our regret, you obviously did not receive our reply to your earlier writing from 8 August 2008 that we sent to you per email on 19 August 2008. For this reason, we resend our previous letter today with this email.   On 19 August 2008 we wrote:   Dear Mr Ribsskog   Thank you for your email dated 9 August 2008.   We were very sorry to learn about the occurring problems regarding your immigration into the United States on 25 February 2005 and can well understand how upsetting this situation must have been for you.   To our regret, we were unable to research this matter owing to the travel date years ago. We however would like to inform you that usually, necessary immigration forms are in fact handed out on board to Lufthansa passengers travelling to the United States and we are unable to advise why this was obviously not done in your case.   As it is nonetheless unclear if this lapse from our side was in effect the reason for the denial of your entry into the country, we suppose that there might as well have been another cause on hand.   In this context, we wish to enlighten that in general, it is our passengers’ own responsibility to provide all relevant travel documents throughout the entire travel in accordance with article 13 of the General Terms and Conditions of Carriage. Otherwise, penalties apply upon arrival for the operating carrier as well as the travelling guest. Thus, any document checks by Lufthansa employees will not release the customer from his self-reliance in order to prevent any penalty in his personal interest and the interest of the respective airline. Your understanding of our position in this matter would be highly appreciated.     Dear Mr Ribsskog, although we are unable to assist your further in this matter, we hope that you will continue to place your trust in Lufthansa and consider our airline for your future travel plans.   Yours sincerely Petra Zimdars   Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft/Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Köln Registereintragung/Registration: Amtsgericht Köln HR B 2168 Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber Vorstand/Executive Board: Wolfgang Mayrhuber (Vorsitzender/Chairman) Stephan Gemkow Stefan Lauer

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PS.



Ante Valente, is really a Lappish chef, played by Norwegian comedian Herodes Falsk, from Drammen, the nearest big town, from where I used to live in Norway, Berger, before I moved to Oslo, in 1989.



The first name 'Ante' is Lappish, the last-name, is taken from a food-program chef, on Norwegian tv-channel, TV-Norge, Gino Valente, who made Italian food etc., in the nineties.



I sometimes use this comedy-name as a nick, when I don't want to use my own name for some reason etc.



The first years, that I had the internet, then I didn't like to use my own name, to register on internet-sites etc., so I often just wrote 'Ante Valente' etc.



Which I also did from old habbit, when I registered the erik.ribsskog@googlemail.com, e-mail account, in 2006, so it lookes a bit stupid.



But this was on a day in 2006, when I had the early-shift, at Arvato, and it was before the e-mail rules, and internet-rules, really became strict.



But I was a bit tired, so I just wrote Ante Valente, by old habbit, I didn't think of the fact, that it would look stupid on the e-mails.



Just to try to explain.



Here's more about Ante Valente.



(This is 80's/90's humor, which was considered stupid even then, so it's maybe not so funny now, but anyway):







Today we'll learn to make the famous reindeer-sandwich from Karasjok (in northern Norway).



But before we start, we have to relax completely.



How do we relax completely?



With massage?



No, no, no. (Said in a Lappish way).



With jacuzi?



No, no, no.



With liquer?



Yes, yes.



Now we are relaxed.



Now we have to make the food.



Where's the reindeer?



(Looks in the cupboards etc.).



No reindeer here.



Yes, yes, yes.



Then we have to make snowmobile-sandwich instead.



First we need two big slices of bread.



And then butter.



Yes, yes, yes.



And then spread.



Spread is important.



(Pours on liquor).



How do we prepare snowmobile-sandwich?



Should it be barbequed?



No, no, no.



Should it be shaked?



No, no, no.



It should be drunk!



(Puts the bread-slices the food-processor).



Maybe we have forgotten a bit spread.



(Poures on more liquor).



Let's hope that we haven't used to much butter.



See you next week!

E-mail to Lufthansa.

Erik Ribsskog <eribsskog@gmail.com>

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Your email dated 27 August 2008 / feedback number 20627974

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Aug 28, 2008 at 11:33 AM
To: "Feedback.Germany@dlh.de" <Feedback.Germany@dlh.de>
Hi,   this wasn't really what I was asking about.   I think there must have been a misunderstanding of some kind. I just wanted to please escalate the complaint.   Yours sincerely, Erik Ribsskog   On 8/28/08, Feedback.Germany@dlh.de <Feedback.Germany@dlh.de> wrote: Dear Mr Ribsskog   Thank you for your reply to our email from 27 August 2008. We learned with regret that the contents of our writing did not find your consent. Let us enlighten anew that the occurrence itself and the reasons for the respective proceeding is no longer replicable at this point of time. Certainly, as a travelling guest you can expect to receive required forms regarding the entry into the country of destination on board your flight and we wish to affirm that these documents are usually distributed by our staff. Nonetheless, please understand that we regard it as the passenger's own responsibility to personally see that he is informed about requisite travel related documents and does have those on hand when travel commences. We once again ask you for your appreciation of our standpoint in this matter.    Dear Mr Ribsskog, we anyhow thank you for directing our attention to this important issue because it will help to ascertain a smooth travel for our guests.  We truly remain committed to maintaining your trust and confidence in our services and would be pleased if you regard us as a reliable partner in future.   Yours sincerely Petra Zimdars   Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft/Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Köln Registereintragung/Registration: Amtsgericht Köln HR B 2168 Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber Vorstand/Executive Board: Wolfgang Mayrhuber (Vorsitzender/Chairman) Stephan Gemkow Stefan Lauer

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E-mail to Lufthansa.

Erik Ribsskog <eribsskog@gmail.com>

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Your emails dated 08 ans 27 August 2008 / Feedback number 20627974

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Aug 27, 2008 at 9:54 AM
To: "Feedback.Germany@dlh.de" <Feedback.Germany@dlh.de>
Hi,   I don't think it can be the passengers responsibility, to have the American imigration/holiday-forms with them, on the flight.   I think this sounds a bit odd, since these aren't available everywhere, and many of the passports, eg. from Norway, have an electronic 'visa', to the United States, in them. So I would have liked one the mangers, in your customer-support, to have a look at the whole complaint, if you think that's possible. Yours sincerely, Erik Ribsskog   On 8/27/08, Feedback.Germany@dlh.de <Feedback.Germany@dlh.de> wrote: Dear Mr Ribsskog   Thank you for your email dated 26 August 2008.   To our regret, you obviously did not receive our reply to your earlier writing from 8 August 2008 that we sent to you per email on 19 August 2008. For this reason, we resend our previous letter today with this email.   On 19 August 2008 we wrote:   Dear Mr Ribsskog   Thank you for your email dated 9 August 2008.   We were very sorry to learn about the occurring problems regarding your immigration into the United States on 25 February 2005 and can well understand how upsetting this situation must have been for you.   To our regret, we were unable to research this matter owing to the travel date years ago. We however would like to inform you that usually, necessary immigration forms are in fact handed out on board to Lufthansa passengers travelling to the United States and we are unable to advise why this was obviously not done in your case.   As it is nonetheless unclear if this lapse from our side was in effect the reason for the denial of your entry into the country, we suppose that there might as well have been another cause on hand.   In this context, we wish to enlighten that in general, it is our passengers' own responsibility to provide all relevant travel documents throughout the entire travel in accordance with article 13 of the General Terms and Conditions of Carriage. Otherwise, penalties apply upon arrival for the operating carrier as well as the travelling guest. Thus, any document checks by Lufthansa employees will not release the customer from his self-reliance in order to prevent any penalty in his personal interest and the interest of the respective airline. Your understanding of our position in this matter would be highly appreciated.     Dear Mr Ribsskog, although we are unable to assist your further in this matter, we hope that you will continue to place your trust in Lufthansa and consider our airline for your future travel plans.   Yours sincerely Petra Zimdars   Deutsche Lufthansa AG Customer Relations 33322 Gütersloh Fax: 01805/838005 Sitz der Gesellschaft/Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Köln Registereintragung/Registration: Amtsgericht Köln HR B 2168 Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber Vorstand/Executive Board: Wolfgang Mayrhuber (Vorsitzender/Chairman) Stephan Gemkow Stefan Lauer

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E-mail to Lufthansa.

Erik Ribsskog <eribsskog@gmail.com>

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Complaint.

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Aug 26, 2008 at 7:00 AM
To: info@dlh.de
Hi,   I can't see that I've recieved any answer to this e-mail, so I'm trying to send it again. Yours sincerely,   Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Aug 9, 2008 8:36 PM Subject: Fwd: Complaint. To: info@dlh.de   Hi, I found your e-mail adresses, on an online directory called worldtourismdirectory.com, and I'm trying to send the e-mail again, to this e-mail address, since there seemed to be some problems with the first e-mail address, that I tried to send this e-mail to. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Aug 8, 2008 at 9:42 AM Subject: Complaint. To: lufthansa@lufthansa.de Hi,   on 25. February 2005, I went on a flight from Frankfurt to Detroit. On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway, and then I wasn't given a US Imigration-form, like all the other passengers got. So then I got a bit of problems, in the passport-control, in Detroit, since there weren't any Norwegian or English forms there. They asked me if I spoke German, but I only speak a bit German, that I've learned on holidays etc., so then I was given a French form, by the Detroit passport-control officers, when I explained them, that I didn't speak that much German.   And then, later, the Airport Police, refused me entry to the US, for some obscure reason. And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't want to help, with getting back to Europe. So I was wondering about, and wanted to complain, about these things:   1. Why wasn't I given an imigration/holiday-form aboard the flight?   2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?   I hope you have the chance to explain about these incidents, since I think they were a bit strange.   Yours sincerely, Erik Ribsskog

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I sent the Lufthansa-complaint, to another e-mail address.

Erik Ribsskog <eribsskog@gmail.com>

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Complaint.

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Erik Ribsskog <eribsskog@gmail.com>	Sat, Aug 9, 2008 at 8:36 PM
To: info@dlh.de
Hi, I found your e-mail adresses, on an online directory called worldtourismdirectory.com, and I'm trying to send the e-mail again, to this e-mail address, since there seemed to be some problems with the first e-mail address, that I tried to send this e-mail to. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Aug 8, 2008 at 9:42 AM Subject: Complaint. To: lufthansa@lufthansa.de Hi,   on 25. February 2005, I went on a flight from Frankfurt to Detroit. On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway, and then I wasn't given a US Imigration-form, like all the other passengers got. So then I got a bit of problems, in the passport-control, in Detroit, since there weren't any Norwegian or English forms there. They asked me if I spoke German, but I only speak a bit German, that I've learned on holidays etc., so then I was given a French form, by the Detroit passport-control officers, when I explained them, that I didn't speak that much German.   And then, later, the Airport Police, refused me entry to the US, for some obscure reason. And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't want to help, with getting back to Europe. So I was wondering about, and wanted to complain, about these things:   1. Why wasn't I given an imigration/holiday-form aboard the flight?   2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?   I hope you have the chance to explain about these incidents, since I think they were a bit strange.   Yours sincerely, Erik Ribsskog

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Problem with one of the e-mail addresses to Lufthansa.

Erik Ribsskog <eribsskog@gmail.com>

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Complaint.

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Mail Delivery Subsystem <mailer-daemon@googlemail.com>	Sat, Aug 9, 2008 at 10:09 AM
To: eribsskog@gmail.com
This is an automatically generated Delivery Status Notification THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipient has been delayed:     lufthansa@lufthansa.de Message will be retried for 2 more day(s) Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720 [infoflyway.lufthansa.com. (100): Connection timed out] [mailix.lufthansa.com. (200): Connection timed out]   ----- Message header follows ----- Received: by 10.100.142.4 with SMTP id p4mr3363164and.23.1218184939657;        Fri, 08 Aug 2008 01:42:19 -0700 (PDT) Received: by 10.100.111.6 with HTTP; Fri, 8 Aug 2008 01:42:19 -0700 (PDT) Message-ID: <98e9940e0808080142k14298879i27c0afd003f5e0e3@mail.gmail.com> Date: Fri, 8 Aug 2008 09:42:19 +0100 From: "Erik Ribsskog" <eribsskog@gmail.com> To: lufthansa@lufthansa.de Subject: Complaint. MIME-Version: 1.0 Content-Type: multipart/alternative;        boundary="----=_Part_44205_5340787.1218184939674"   ----- Message body suppressed -----

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Complaint to Lufthansa.

Erik Ribsskog <eribsskog@gmail.com>

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Complaint.

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Aug 8, 2008 at 9:42 AM
To: lufthansa@lufthansa.de
Hi,   on 25. February 2005, I went on a flight from Frankfurt to Detroit. On the flight, a Lufthansa officer, asked me which country I was from, and I said Norway, and then I wasn't given a US Imigration-form, like all the other passengers got. So then I got a bit of problems, in the passport-control, in Detroit, since there weren't any Norwegian or English forms there. They asked me if I spoke German, but I only speak a bit German, that I've learned on holidays etc., so then I was given a French form, by the Detroit passport-control officers, when I explained them, that I didn't speak that much German.   And then, later, the Airport Police, refused me entry to the US, for some obscure reason. And then they also told me, that I had to go back to Europe, but that Lufthansa, didn't want to help, with getting back to Europe. So I was wondering about, and wanted to complain, about these things:   1. Why wasn't I given an imigration/holiday-form aboard the flight?   2. Why were Lufthansa unwilling to offer me a ticket back to Europe, (like the Detroit Airport Police explained to me)?   I hope you have the chance to explain about these incidents, since I think they were a bit strange.   Yours sincerely, Erik Ribsskog

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