E-mail to CAB, 19/2.

Update/Fwd: Your complaint against Liverpool Central CAB
19 February 2008
00:31
Subject
Update/Fwd: Your complaint against Liverpool Central CAB
From
Erik Ribsskog
To
Sue.Thomas@citizensadvice.org.uk
Sent
19 February 2008 00:31


---------- Forwarded message ----------
From: Follows, Saffron <Saffron.Follows@citizensadvice.org.uk>
Date: Feb 18, 2008 12:56 PM
Subject: Your complaint against Liverpool Central CAB
To: eribsskog@gmail.com

Dear Mr Ribsskog,
I write to confirm that we have now received the file related to your case/complaint from the bureau. We will now carry out a 3rd stage review of your complaint. This review is carried out under the direction of our Chief Executive, David Harker, and will focus on the way your complaint was handled at local level.
The procedure requires that we provide a full response within 20 working days of receipt of your file from the bureau; as such Mr Harker will be in a position to send you a full response on or before March 14th. If there is likely to be any delay in this process I will keep you informed via email.
Yours sincerely,
Saffron Follows
Complaints & Advice Policy Officer
Citizens Advice
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