Letter to Burger King, 7/2.

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool 7. February 2008

L2 2AE

Burger King Ltd.

Lakeside House

1 Furzeground Way

Stockley Park East

Uxbridge

Middlesex

UB11 1BD

COMPLAINT

1. I called your customer service department, on 28/12, and spoke with Louise, regarding

an incident in your Liverpool Lord St. Branch, on boxing day.

In the call, I explained that it seemed to me that there could have been a criminal

network involved in the incident there, that the incident on Burger King could be

linked with other, similar incidents I had experienced, at my former work-place,

and in other shops etc. in town.

I told your representative, that it seemed that the staf could have called another

person, who a few minutes later showed up in the resturant, and agressive and

was starring intensly at me, agressively, for no obvious reason at all.

I told this to your representative, but I think something must have gone wrong with the

comunication, because when I spoke with customer services Team Manager Jo,

on 25/1, then she explained that your customer services representative had been

investigating if the staff had been acting rude.

But I hadn't mentioned anything about the staff being rude at all.

And when I explained this, that it seemed a bit strange that I explained to your

representative, that there could have been a set-up from a criminal network that had

been taking place in your resturant.

And then it was only investigated if the staff had been rude.

I think this was a bit strange, so I thought I should maybe complain about this,

since I think this could maybe have been more than just a misunderstanding.

At least I think that this should be investigated, what it is that has really been going on.

2. I recieved a letter from your representative, on 5/1, and on 8/1, I spoke with your

representative Lousie again.

I wasn't sure if there had been a misunderstanding surrounding what went on with

the incident or not, but we agreed, that I'd instead send a letter, with an explanation,

regarding what happend in the mentioned incident on Burger King on Boxing Day.

Yet, your Team Manager Jo, told me, on 25/1, that the complaint-file, had been

closed on 9/1, before my letter had reached Burger Kings customer services

departments address.

I thought it was maybe a bit strange, that the complain-file would be closed, before

the agreed letter was recieved by Burger King, so I'm wondering a bit if this maybe

should be had a looked on, what the reason was for this.

3. When I spoke with your Team Manager Jo, on 25/1, I explained that I wasn't sure

if the investigation regarding the incident, on Boxing Day, had been investigated

correctly.

Especially since, Jo, told me in the phone-call 25/1, that it had been investigated if

the staff were rude.

Because this was not what I had complained about at all.

So to me, it didn't seem that my complaint had been investigated, like it should

have been.

Yet, your team-manager, insisted that the investigation mirrored the letter I sent

on 9/1.

Even if the complaint-file was closed the same day, before the letter was recieved

by Burger King, and even if Jo herself, said that it had been investigated if the

staff were rude.

And this, if the staff were rude, were not being brought up in the letter at all.

So I think it was a bit strange that Jo, insisited that your representative Louise,

hadn't corrupted the investigaton, or misunderstood, even if it was obvious to

me, that the investigation didn't mirror the letter I sent on 9/1 at all.

Like your Team Manager Jo, claimed that it did.

So I was wondering a bit, if this shouldn't maybe be had a look upon.

It seemed to me, a bit, like the Team Manager, was maybe covering up a bit,

for mistakes done by your customer services representative Louise, and your

Team Manager, wouldn't admit that it could seem like there could have been

some mistakes conducted during the investigation.

So I think this seemed a bit strange, that the Team Manager was insisting that

the investigation mirrored the letter, even if it was obvious to me, that it didn't.

So I think this should maybe be had a look upon.

The Team Manager and myself, agreed that an investigation, surrounding if

a criminal network or not, were involved in the incident on boxing day, should

be investigated by the Police, and not by Burger King.

We agreed on this, since Jo told me that Burger King wouldn't investigate this,

since she thought it was a matter for the Police.

And she explained that Burger King would not contact the Police, (due to some

company policy or something like that, it could seem to me from how she

explained it), but that this was my preogative, she said.

So I have contacted the Police regarding the incident on Boxing Day, but I

think that maybe also the actions from your Customer Service Representative,

and also Team Manager, should maybe be had a looked on, since it seems

a bit to me, that there could have been some corruption of the investigation,

and also covering up, going on.

And I don't think it's right that one as a customer at Burger King, should be

subject to customer support of belove standard quality, so this is why I'm

complaining about this, having worked with customer support for many

years myself in many different food-stores and also as a Customer Service

Representative answering calls on behalf of Microsoft etc.

And could also maybe seem that your staff could maybe be a bit involved in

covering up the episode at Burger King on boxing day, I think, from the

mistakes in the investigation, and from what which could maybe, a bit, be

seen as covering up by your Team Manager.

So I hope you have the chance to look at this in a responsible way!

I'll enclose copies of the mentioned documents.

Hope this is alright, and thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog