Our ref: PK/GD

Erik Ribsskog

2^nd November 2007

Dear Mr Ribsskog

COMPLAINT AGAINST LIVERPOOL CENTRAL CITIZENS ADVICE BUREAU

We have an agreed procedure which is used by the CAB service when dealing with complaints. In the first instance, the Manager will investigate the situation and will try to establish the facts of the case and a report is then sent to the Chair of the Management Board.

As Chair of Liverpool Central CAB Board, I have now been passed your complaint and within agreed procedure will fully investigate this further and send you a full review within the next 20 working days.

We take all complaints at the Bureau very seriously and can assure you that a full and proper investigation of your complaint will be undertaken.

Yours sincerely

Patrick Kent

Chair, Trustee Management Board